Experienced Technical Support Specialist with German and English (Day and Night Shifts/Remote)

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients а global tech firm specializing in digital, engineering, cloud, and AI
solutions across various industries, we are looking for – Experienced Technical Support
Specialist with German and English (Day and Night Shifts/Remote).

Responsibilities:
*Provide multi-channel support to B2B customers (chat, phone, email);
*Resolve Level 1 technical issues with hardware and software;
*Assist users with system navigation, configuration, and basic troubleshooting;
*Handle login, connectivity, and application-related inquiries;
*Escalate complex cases while ensuring customer satisfaction.

Qualifications:
*Fluent in German and English (written and spoken);
*Previous experience in tech support or IT helpdesk;
*Knowledge of Windows OS, MS Office, VPN, and basic networking;
*Ability to diagnose hardware/software issues across various devices;
*Strong communication and problem-solving skills.

Our client offer:
*Remote work model;
*Social benefits are provided as part of the compensation package;
*Additional health insurance includes coverage for comprehensive medical care, medications,
dental treatment, and medical transportation;
*Life insurance covers one full annual salary, with an annual health check-up included;
*Opportunities for both professional and personal development through training are available;
*Additional perks include a counseling service, referral bonus, Multisport card, and online
Zumba/Yoga classes.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).