B2B First-Level Technical Support with German and English (Remote)

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients а global tech firm specializing in digital, engineering, cloud, and AI
solutions across various industries, we are looking for – B2B First-Level Technical Support
with German and English (Remote).

Responsibilities:
*Provide basic technical help to business clients through phone, email, or chat;
*Handle common problems with devices like computers, tablets, printers, and phones;
*Help customers install or remove programs and check if everything works correctly;
*Support users with login issues, password resets, and internet connection problems;
*Follow simple step-by-step guides to solve known issues or report them to higher-level support;
*Keep records of customer cases and follow up when needed.

Qualifications:
*Verry good command of both German and English – written and spoken;
*Previous experience in customer support is required;
*Basic computer skills, including Windows, MS Office, and web browsing;
*High school diploma or equivalent;
*Friendly and clear communication style;
*Willingness to learn new tools and follow instructions closely.

Our client offer:
*The working hours are 8-hours shifts (Monday – Friday), on schedule between 07:00 – 21:00;
*Remote work model;
*Social benefits are provided as part of the compensation package;
*Additional health insurance includes coverage for comprehensive medical care, medications,
dental treatment, and medical transportation;
*Life insurance covers one full annual salary, with an annual health check-up included;
*Opportunities for both professional and personal development through training are available;
*Additional perks include a counseling service, referral bonus, Multisport card, and online
Zumba/Yoga classes.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).