Help Desk Representative for an Industry-Leading Product with Romanian and English

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients – а global leader in business services, using technology to enhance
customer interactions and drive performance for the best brands, we are looking for – Help
Desk Representative for an Industry-Leading Product with Romanian and English.

Responsibilities:
*Respond to client questions via email, chat, and phone promptly;
*Provide precise and useful details about the company’s offerings;
*Keep informed about products, brand updates, and market developments;
*Look into customer concerns to deliver reliable and relevant answers;
*Log all customer interactions and notes accurately in a system;
*Contribute to a seamless and satisfying customer support experience.

Qualifications:
* Strong verbal and written communication skills;
* Excellent Romanian skills and advanced English proficiency;
* Previous experience in customer support or a similar role is s plus;
* Customer-focused mindset with problem-solving abilities;
* Confident using computers and familiar with MS Office tools;
* Detail-oriented and able to manage tasks independently or as part of a team.

Our client offer:
*Employee benefits, including discounts and a Multisport Card;
*Monthly allowance for transportation/internet (in addition to the salary);
*Additional compensation for night hours work (if applicable);
*Bonus for significant life events (marriage, childbirth, graduation);
*Medical plan (health and dental coverage) and life insurance coverage;
*Performance-based bonuses;
*Location near convenient public transport.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).